Frequently Asked Questions (FAQ) | 🌐EN |
🛍️ About the products:
Are the clothes sustainable?
Q: Are your products handmade or printed?
A: All designs are 100% original artworks created by me. Some products, like art prints and apparel, are printed on demand through Printify, ensuring high-quality results while reducing waste.Q: What materials are used?
A: Each product has its own description with material details. Most items are made with eco-friendly or high-quality materials chosen to last and highlight the artwork beautifully.
🚚 Shipping
Q: How long will my order take to arrive?
A: Production usually takes 2–7 business days, and delivery time depends on your location. You’ll receive tracking information as soon as your order ships!Q: Do you ship worldwide?
A: Yes! My art travels everywhere 🌎 — shipping options and costs are shown at checkout.Q: Will items in my order arrive together?
A: Since I work with print partners, your items might ship separately if they’re produced in different locations. Don’t worry — you’ll receive tracking for each package.
🔁 Returns and exchanges
Q: Do you accept returns or exchanges?
A: Because each item is made to order, I can’t accept returns or exchanges unless the item arrives damaged or with a print error. If that happens, please contact me within 7 days of delivery with photos, and I’ll fix it right away!
💌 Customer Support
Q: How can I contact you?
A: You can reach me anytime through the contact form on my website or by email at contact@trixarts.com. I usually reply within 1–3 business days.
Q: Are you open for collabs?A: Absolutely! I am open to creative collaborations. Just send an email to team@trixarts.com.
🌱 Sustainability
Q: How is your shop sustainable if products are printed on demand?
A: Print-on-demand helps avoid overproduction and waste — items are created only when someone orders them. I also design with care to make each piece meaningful, encouraging mindful consumption and art that lasts.
Still need help?
Do you still have questions or want to close a collab with me? Feel free to send me a message!
contact@trixarts.com